Best Customers Ever
By: Patrick Maguire
Book Chapter: Customer Hall of Fame
As promised, I will occasionally post a question from the questionnaire I’m using to gather research and stories for my book. If you’re interested in completing the full questionnaire, please click on the Submit Your Stories tab at the top of the post.
Unfortunately the stinging comments made by the 20% of customers who are impolite, disrespectful or downright rude, linger with us long after the customers leave. I’ve received emails from service industry workers sharing war stories from decades ago in vivid detail. Personally, I still remember the condescending comments made by customers when I was bartending like, Good thing you went to college, implying that I wasted my time pursuing a degree.
What entitles anyone to make judgmental comments like that? Perhaps that’s one of the reasons I’m a big fan of the underdog.
As my good friend, Greg Reeves often says, It’s really not that hard to do the right thing. How true. Too bad not everyone got the memo…
Shifting gears, let’s turn our attention to the positive experiences we’ve all had with great customers. Exceptionally gracious people can also make a lasting impression.
Question #12: What adjectives would you use to describe the best, most refreshing customers you’ve had over the years?
In addition to the adjectives, please include a brief summary of some of the best experiences you’ve ever had with customers, and what made them memorable. Enjoy the July 4th weekend. Thank you-PM