Yelp Responds to Flagging of “Ugly Pizza Box,” 1-Star Review
By: Patrick Maguire
Book Chapter: Personal Pet Peeves
This is why people REALLY hate Yelp.
When I posted about the Yelp review by ”Nikki R.” who awarded 1-star to a Boston restaurant because they gave her an “ugly generic” pizza box , I was certain the review would fall victim to the infamous Yelp algorithm, and be removed quickly.
We’re writing to let you know that we’ve evaluated Nikki R’s review of Lincoln Tavern & Restaurant that you recently flagged. Based on what we see in the review, we can’t confirm that the user has a conflict of interest with the business.
If a review appears to reflect a user’s personal experience and opinions, it is our policy to let the user stand behind their review. We’ve decided not to remove this review, but appreciate you bringing it to our attention.
Business owners can address concerns or misunderstandings via their Business Account by posting a public comment or sending a private message to the reviewer.
The “pizza box” review by Nikki is the first and only review he/she has made, Nikki has no Yelp ‘friends’, and no picture in their profile. Nikki has also not responded to the 3 direct messages I sent.
Now about that algorithm…
I have invited Luther Lowe, Director of Public Policy at Yelp to respond.
Luther Lowe responded on twitter with this cavalier sentiment, “If you don’t like 1 review, there are 47 million + alternatives.” Now that’s customer service!!