Boston-area Restaurant Playfully Embraces Yelper
By: Patrick Maguire
Book Chapter: Confronting without Confrontation
This is too good not to share. From Eater National:
Yelpers and restaurateurs have long had a shaky relationship, but one bar in Massachusetts has come up with a clever way to fight Yelp hate. According to an Instagram post, State Park, a bar in Cambridge, is poking fun at a one star review left on the site by quoting it at the bottom of their checks: “Lucy D. on Yelp says ‘Overall, a pretty lousy experience.’” Other restaurants have also gotten creative with responding to the antics of Yelpers: One restaurant in Portland fired back at a sexist joke left on their Yelp page by turning it into a fundraiser to benefit victims of domestic violence. In New Mexico, a food truck bit back at a one star review with a genius song featuring a ukulele.