Server Not Servant

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Should We Trust the ‘New’ Phantom Gourmet?

Book Chapter: Rules of Engagement

Posted: 08/31/2020

Phantom Gourmet: Jackasses 3

Book Chapter: Human-to-Human Service

Posted: 03/14/2011

Dave Andelman, The Kettle is Black

Book Chapter: Human-to-Human Service

Posted: 10/22/2013

To Mike and Dan Andelman: A Call for A Public Apology

Book Chapter: Human-to-Human Service

Posted: 02/25/2011

All Hostesses are Good-Looking, Incompetent and Can’t Do Anything Else in Life. Really?

Book Chapter: Customer Hall of Shame

Posted: 02/18/2011