Server Not Servant

A voice for service workers everywhere...A case for human-to-human service and civility
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PatrickMBoston: Blog wins Boston Magazine's Readers' Choice Awards. Thank you to everyone who voted: www.servernotservant.com

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The Book

  • Introduction
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  • Rules of Engagement
  • Manners / Gratitude
  • Customer Hall of Shame
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  • Confronting Without Confrontation
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Media

Boston Globe

Boston Globe Magazine: December 6, 2009
by Jenn Abelson
View a PDF of the article.


Communico

Communico: May 18, 2010
by Jean Marie Johnson


Gothamist

Gothamist: November 11, 2009
by John Del Signore


City Food

Newsfeed Weekly: November 16, 2009


Chow

CHOW: June 15, 2010
by Helena Echlin


Stuff

Stuff Magazine: February 9, 2009
by Louisa Kasdon


Grub Street

Grub Street: November 11, 2009
by Daniel Maurer


Universal Hub

Universal Hub: April 27, 2010
by Adam Gaffin


Toronto Life

Toronto Life: November 13, 2009
by Matthew Hague


Radio Appearances

  • NightSide with Dan Rae
  • Emily Rooney
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