Confronting Without Confrontation
- The Economics of Restaurant Survival in a World Where “Everyone’s a Critic.” (03/29/2017)
- Service Industries: “No Escape from Reality” + Entitled Customers (07/1/2015)
- Boston-area Restaurant Playfully Embraces Yelper (07/31/2014)
- Battle in Buffalo (08/21/2012)
- Game Over (07/31/2012)
Excerpts from this chapter will be posted soon.