Server Not Servant

A voice for service workers everywhere...A case for human-to-human service and civility
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The Book

  • Introduction
  • Observe / Analyze
  • Rules of Engagement
  • Manners / Gratitude
  • Customer Hall of Shame
  • Family-Life Experiences
  • Human-to-Human Service
  • Confronting Without Confrontation
  • Customer Hall of Fame
  • Personal Pet Peeves
  • Tribute

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  • Travel Eat Love
  • Traveling Foodie in 4" Stillettos
  • Universal Hub
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Media

BostonVoyager: April 24, 2018

Boston Globe: February 26, 2018
by Kara Baskin

BostInno: September 21st, 2012
by Lisa DeCanio

Shine from Yahoo!: September 6, 2012
by Sarah B. Weir

The Boston Globe: August 20, 2012

Eater Diner’s Journal Blog-New York Times: July 25, 2012

Eater Eater National: July 25, 2012
by Andrea Grimes

The Consumerist The Consumerist: July 24, 2012
by Chris Moran

Stuff Stuff Magazine: June 19, 2012

Open Table Open Table: February 28, 2011

The Consumerist The Consumerist: December 20, 2010
by Chris Morran
The Consumerist: December 1, 2010
by Chris Morran

Blast Magazine: November 11, 2010
by Shannon O’Neill

Boston Magazine Boston Magazine: October 2010
Readers’ Choice Awards-Best Boston Blog
View a PDF of the article.

Boston Globe Boston Globe Magazine: December 6, 2009
by Jenn Abelson
View a PDF of the article.

Communico Communico: May 18, 2010
by Jean Marie Johnson

Gothamist Gothamist: November 11, 2009
by John Del Signore

City Food Newsfeed Weekly: November 16, 2009

Chow CHOW: June 15, 2010
by Helena Echlin

Stuff Stuff Magazine: February 9, 2009
by Louisa Kasdon

Grub Street Grub Street: November 11, 2009
by Daniel Maurer

Universal Hub Universal Hub: April 27, 2010
by Adam Gaffin

Toronto Life Toronto Life: November 13, 2009
by Matthew Hague

Radio Appearances

  • NightSide with Dan Rae
  • Emily Rooney
  • Jordan Rich
 

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