You Can’t Make This Shit Up
By: Patrick Maguire
Book Chapter: Customer Hall of Shame
This is too good not to share.
One of my favorite neighborhood restaurants in Boston’s South End posted this on their facebook wall this evening:
Customer forgot doggie bag w leftovers. Too far away to come back and get them. Now wants gift certificate to replace them. Thoughts?
I love the fact that they post these real-life snippets. It’s genius marketing, and it lets people know what reality is on the firing line.
Before anyone states that someone from the restaurant should have delivered the leftovers to the customer’s home, this happened on a Thursday night at the height of the dinner rush.
People ask me all of the time; “Do people really do the things you mention on your blog?” Yes, every day and night of the week.
So, what are your thoughts?
Do you have any similar stories?
If you were at the restaurant where this happened, feel free to chime in. What did you do?
Update: From restaurant’s facebook status @ 10:15am on 11/5:
Update on Doggie Bag cust: next time they’re in we’ll be sure they have enough food to bring home. Thx 4loving food so much!
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