“Let’s Play a Little Game.”
By: Patrick Maguire
Book Chapter: Confronting without Confrontation
Last night a customer tried to “play a little game” (his words) with one of our servers, where he put twenty dollars on the table and said, “I’ll take one away (from your tip) every time something goes wrong.” I asked to speak with him outside of the restaurant and put an abrupt end to his “game”.
Where the hell do these people come from? Demeaning fellow human beings is never funny or cute. You don’t play games with hard-working people who are just trying to make a living. We need to continue to call these people on their shit, or they will continue to get away with it.
I guarantee you that the guy who came in last night will never try that again, and if the woman he was with ever dates him again, she’s a fool. I believe in the old adage that if you really want to know someone’s true colors, observe how they spontaneously interact with service industry workers.
Have you ever had anything like this ever happen to you or anyone you know?
I’ll provide the details of how my confrontation with the customer ended after reading your comments and recommendations on how you think I should have handled it. (The outcome will surprise you.) Thank you.
Here is how the story ended: http://www.servernotservant.com/2012/07/31/game-over/