Server Not Servant

Archive for January, 2012

Law & Order @ jm Curley

Book Chapter: Rules of Engagement

Posted: 01/16/2012

This post is dedicated to every current and former restaurant industry worker around the world.

During a recent interview with Imbibe and Inspire, I was forced to reflect upon what inspired me to launch this blog and write a book. One of my primary responses was working people, and the subculture of workers who serve the public. Also, the camaraderie between workers, their loyalty to each other, and their trust in me when they share their stories, inspires me. Having a mission I am deeply committed to and facilitating a conversation between workers and customers inspires me immensely.

The lure of the restaurant business is a strong one. After a brief respite, following the closure of my seasonal business on Cape Cod, I’ve jumped back into the business with both feet. I am currently bartending and managing at a new downtown gin mill/restaurant in Boston, jm Curley, named after Boston’s controversial four-term Mayor. Initially, I attended a few brainstorming and tasting sessions to help out, but was quickly sucked back into the fray after interacting with the management team and staff at jm Curley. I believe in what we are doing, and I love being part of a supportive culture where people take a lot of pride in what they do and have a lot of fun doing it.

There’s a lot to be said for loving what you do and trusting and respecting the people you work with.

Law & Order is the end product of several brainstorming sessions, emails, consults, texts, sidebars and iterations that included The Golden Rule, tipping guidelines, and several other whimsical suggestions, including proposed titles of, House Rules and Curley’s Commandments. Our intention was to reflect our culture and our collective industry experience in a playful, funny (and slightly irreverent) way. As evidenced by the reactions of our customers and a current Chowhound thread, an overwhelming majority of people ‘get it’, love it, and really appreciate the intent. There have been a few detractors, but that’s no surprise, given the fact some people will always be humorless, grumpy douchebags who aren’t happy unless they’re miserable or complaining about something. You know what that say about those who can’t take a joke…

Ironically, while I was reading in the wee hours of the morning (today), I stumbled upon Matt Damon’s responses to The Proust Questionnaire in February’s Vanity Fair.

The final question to Matt, What is your motto?

Matt Damon, “Don’t be a d-bag.”

Matt, you’re welcome to join us at jm Curley anytime. Dinner and drinks are on us…

Here is Law & Order as it appears on the menu at jm Curley:

• Thou shalt not covet thy neighbour’s date, nor his manservant, nor his maidservant, nor his ox, nor his ass, nor his grub, nor his cocktail, his barstool, space, nor anything that is thy neighbour’s.
• No one on our staff goes by: Hey, Yo, Sonny, Tiger, Pal, Kid, Sport, Sweetie, Honey, Pork Chop, Chief, Champ, Captain, Boss, Buddy, Babe, Barkeep, Barmaid, Big Guy, Ma’am or Missy.
• No loud shrieking, shouting, bellowing, whining, barking, nose blowing, flatulence or obnoxious cellphone use.
• No groping, grab ass, mauling, sucking face, canoodling or heavy petting.
• We welcome all comments and suggestions, but refrain from, “You should…” We know we should, but we can’t do everything and please everyone. Open your own restaurant if you know how it should be done.
• The customer is NOT always right. However, the respectful customer is always right, and the asshole customer is always wrong.
• No foul language…
• Nobody’s perfect. Please alert us immediately if your expectations are not met. Exaggerating or lying on Yelp, Chowhound, or to anyone (after you leave) who can’t fix the problem, is for yellow-bellied cowards.
• It’s food and drink, not life and death. Don’t take yourself too seriously, we don’t.
• …Just don’t be a douchebag.

http://www.jmCurleyBoston.com/

“Serving Up Neighborhood Justice”

I look forward to your comments, and please stop by and say hello when you’re in the neighborhood. Thank you.

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