Extremely Challenging Hospitality Jobs: Shout-out to Boston’s Neptune Oyster Host/Servers

By: Patrick Maguire

Book Chapter: Human-to-Human Service

Posted: 03/23/2019

Challenge to all readers.

The pic below is just a small snapshot of the frenetic, stressful world of the dual role of host/server, Jes, at Neptune Oyster, one of Boston’s best and busiest restaurants on Friday night.

Jes did an awesome job adding new parties to the long wait list, waiting on tables, calling folks (on the phone) when their table was ready, keeping the peace, and providing excellent service and hospitality with a very positive attitude and presence. Game face executed perfectly.

Neptune is a small restaurant that is perpetually busy with only a tiny waiting area by the door. The host/server role is extremely demanding, requiring confidence, hustle, awareness, speed, efficiency, compassion, and firmness.

The challenge of this post is to identify some of the most difficult hospitality jobs you’ve witnessed, and an opportunity to give a shout-out to the workers who execute them.

Cheers to Jess, Jeff, Matt, Johnny, Ann, Haley, and the entire Neptune team celebrating their 15-year anniversary in November. And order the johnnycake


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